Manchester Literature Festival 2011

MLF

Manchester Literature Festival first heard about Go2Give via a word of mouth recommendation, and utilized the system both before and during the 2011 festival. We found it to be very responsive to our needs in what is often a fast-moving and changing festival environment.

It was helpful to be able to meet with Go2Give beforehand so that the system could be tailored to our particular needs. It was easy for the MLF volunteers to access the system and book their shifts and it was also easy for us to communicate with all or some of them, as and when we needed to. Particularly useful was a PDF report for each festival shift detailing who was working, their contact numbers and their picture - very helpful when you are working with over 70 volunteers! Each volunteer also received a reminder email the day before each shift, another useful innovation. Also handy was a post-festival assessment meeting to allow for feedback and discussion of possible improvements for the future.

We look forward to working with Go2Give again at next year's festival.

Jon Atkins

Events Manager/Administration

Manchester International Festival 2011

MIF

I managed 400 volunteers who could choose almost 40 different types of shift. The shift rota challenge is a nightmare with all the different permutations: type of shift, individual availability, who would be suitable for what …

Go2Give relieved me of all these worries and a great deal of potential stress! You pulled out all the stops to make sure it efficiently and effectively met the needs of the MIF11 Volunteer Program.

I have absolutely NO hesitation in recommending Go2Give for any organisation that needs people to function together.

Caroline Birnie

Volunteer Coordinator

The Lowry Theatre

Lowry

A new online booking system, Go2Give, the first of its kind in a theatre, has been especially developed for The Lowry enabling 250 volunteers to book their shifts from home.

The new time-saving software has been developed by Greenway Orr Limited because of their interest in the volunteer scheme.

Go2Give allows staff to book their front of house theatre shifts from home, rather than travelling into the venue to fill out paperwork. The software provides an efficient way of allowing volunteers to see upcoming shifts, check their diaries and view announcements from supervisors. Managers at The Lowry can also use the system to monitor shifts, create events, generate performance reports and calculate travel expenses owed to the volunteers.

Out of the 250 volunteers, currently only 40 have no access to a computer but The Lowry are providing them with email accounts, computer lessons and facilities in the building to combat this. Front of House Manager Kate Rice expressed her appreciation of the new system, "The old system meant that the volunteers had to drive to The Lowry to arrange their shifts, spending a lot of time travelling. It also meant hours of administration and reams of paperwork for the managers. We're so pleased with the efficiency of the new online system and the way it helps to reduce our carbon footprint."

Go2Give has been designed as a shift management tool which can be implemented by any organisation that has a team of volunteers. This is the first time the system has been developed for a theatre. Future plans are to roll the system out to other theatres and volunteer organisations across the country.

Go2Give will be further developed to alert volunteers, when they log-on to the system, that others who live nearby are working the same shift, enabling more car-sharing.

Celvyn Jones of Greenway Orr Limited said "Time is the most valuable commodity a person can give. The aim of Go2Give is to make the administration of 'giving time' easier. This increases retention, improves productivity and builds on the skills of the Volunteers themselves, benefiting the individual and the organisation. It has been a pleasure working with and supporting The Lowry."

The Lowry's theatre volunteer scheme is one of the biggest in the country. In 2007, The Lowry was 1 of 5 organisations to receive the 'Towards Excellence in Volunteering' award, after following a Big Lottery funded programme aimed to develop best practice when working with volunteers throughout Salford. The Lowry have a diverse range of volunteers who are recruited annually from the beginning of June. Most are local to Salford, but some travel from as far afield as Mold, North Wales; Lancaster and Lytham St Anne's.



The Art of Digital Collaboration - The Lowry & Go2Give from Arts & Business on Vimeo.

Manchester International Festival 2009

MIF

Dear Justin

I'm writing to say a huge thank you for all your help and wonderful support with Go2Give.

As the volunteer Coordinator for Manchester International Festival I managed a team of approximately 320 volunteers who can volunteer for almost 40 different types of shifts. Before knowing about Go2Give I dreaded the rota-design nightmare that awaited me, with so many permutations to consider: individual availability, different volunteer roles, what the volunteer wanted to do, who would be suitable for what….the list goes on. However using Go2Give relieved me of these worries and a great deal of potential stress!

It's not just the software that impressed me though. The service that you provided truly goes above and beyond expectations. You really pulled out all the stops to make Go2Give efficiently and effectively address the needs of the MIF09 Volunteer Programme. You patiently listened to me trying to string an idea together, somehow understood what I was grasping at and made it happen. Whenever anything needed refining, or changing, or (frustratingly for you!) changing back to what it was in the first place, or sorting out, it was done on the day.

MIF volunteers

Thank you so much for everything you’ve done for Manchester International Festival's Volunteer Programme. In my upcoming report to the Festival's senior management, I will wholeheartedly recommend using Go2Give again in future Festivals. I also have absolutely NO hesitation in recommending Go2Give to any volunteer organisation, or organisation which needs a number of volunteers to function successfully.

Thanks again – you’ve been a complete pleasure to work with and I'm sure we'll work together again in the future.

Caroline Birnie

Volunteer Coordinator

Fancy a Beer Mate

Fancy a Beer Mate

Fancy a Beer Mate run Real Ale festivals throughout the year. The task of organising and setting up festivals is time consuming enough without having to worry about staffing issues.

The staffing of the events has been made simple as all we do is create an event with dates and times and this gets sent to our list of volunteers. It is then left to the volunteers to login and book the sessionsthat suits them. The system also helps track which volunteers worked the most hours as fancy a beer mate run a rewards scheme.

Hate to think what it would be like without Go2Give.

Mark Jordan, Director